Terms and Conditions

1. Scope of work

The signed proposal identifies the deliverables, exclusions, formats, schedule, and fee. It takes precedence over these terms where it expressly states a different arrangement. Website packages are starting scopes; work not included in the proposal is outside the engagement. Changes require written approval by both parties.

2. Fees and payment milestones

The Client pays the fees and milestones on the schedule in the signed proposal.

• No standard deposit percentage applies.
• Taxes and third-party costs must be disclosed, and additional expenses require advance written approval.
• Stripe may process agreed payments; a receipt does not change the scope or payment schedule.

3. Client materials and feedback

The Client supplies the agreed brief, content, access, and assets, and confirms permission to use the materials provided. The Client appoints an approver and provides consolidated feedback on the agreed schedule. Passwords and sensitive data must be exchanged through an agreed secure method, not the public inquiry form.

4. Revisions and scope changes

Packages include two revision rounds unless the signed proposal states otherwise. Each round is one consolidated feedback list within the agreed scope. New features, extra pages, or a new direction require written approval covering cost and timing before work begins. Correcting a failure to meet the agreed specifications is not additional scope.

5. Schedule and pauses

Work starts on the agreed date once required inputs and any payment due before that milestone are received. Delayed feedback, missing materials, or approved changes may require a revised schedule. The Designer may pause affected work after written notice of an overdue agreed payment or missing input. Both parties will confirm the revised schedule before work resumes; additional fees require agreement.

6. Review and handoff

Deliverables are reviewed against the signed proposal. The Client identifies any unmet specification in writing so it can be addressed. Handoff includes the files and documentation named in the proposal. Editable source files, deployment, ongoing maintenance, and training are included only where specified. Silence alone is not acceptance.

7. Ownership of custom final work

Upon full payment of the agreed fees for the final deliverables, the Designer assigns to the Client the copyright the Designer owns in the custom final work identified in the signed proposal, excluding retained and third-party materials described below. This assignment is made through the signed agreement incorporating these terms. Client-supplied materials remain the Client's property.Drafts and unused concepts remain with the Designer unless expressly included.

8. Reusable components and third-party materials

The Designer retains pre-existing tools, reusable code and components, methods, and background materials identified as retained in the proposal or agreed handoff inventory. After payment, the Client receives a perpetual, worldwide, non-exclusive license to use and modify Designer-owned retained materials as incorporated in the final deliverables, including through the Client's service providers.

Third-party software, fonts, and stock assets remain subject to their own licenses and are not assigned by the Designer. Applicable third-party materials and any separate licensing costs will be identified for approval.

9. Confidentiality and portfolio use

Each party will protect the other's non-public project information with reasonable care and use it only for the engagement. Disclosure is limited to authorized people who need it for the work, or as required by law. Information already public without a breach is excluded. Portfolio publication of the Client's work requires written permission. Any separately signed NDA also applies.

10. Cancellation and refunds

Either party may end the engagement by written notice. Payments will be reconciled against work actually completed under the agreed fees or milestones and third-party costs approved in advance. Prepayments exceeding those amounts will be refunded; any remaining amount properly due will be invoiced. There is no automatic non-refundable deposit or charge for unperformed work. The final reconciliation will identify the files and rights being handed over.

11. Quality, outcomes, and support

The Designer will perform the agreed services with reasonable care and skill. Specific sales, conversion, search-ranking, or other business outcomes are not guaranteed. Support and maintenance are limited to what the proposal includes, without excluding obligations or remedies required by applicable law.

12. Disputes and agreement changes

Raise concerns in writing so both parties can try to resolve them in good faith. Additional dispute-resolution provisions or limitations of liability require express written agreement and remain subject to applicable law. Nothing here excludes rights or remedies that cannot lawfully be limited.

These service agreements cover professional services, not the downloadable products in Tools. The version incorporated into your signed proposal applies to that engagement. Later website edits do not amend an existing agreement without both parties' written approval.

13. Accounts, hosting, and outside services

The proposal identifies who provides and pays for domains, hosting, software, API usage, and other outside services. These costs are separate unless expressly included. Client-owned accounts remain under the Client's control. Any access needed for the work is limited to the agreed purpose, with credentials returned or removed at handoff as appropriate.

14. Collaborators and confidential material

The Designer remains responsible for agreed deliverables when involving a collaborator. Access to confidential Client material requires the Client's written approval and suitable confidentiality obligations. Client material will not be submitted to public generative-AI services without written agreement on the service and permitted use.

15. Launch and ongoing work

Approval of a design is not approval to publish it, change a production system, or incur new charges. Launch responsibilities and approvals are agreed in the proposal. Ongoing hosting, monitoring, content changes, and future features require a separate scope unless already included. Any included support period begins on the date specified in the proposal.